Frequently Asked Questions

Our Company and Services

Our Guarantees

Our Writers

Ordering process

Cheating and Plagiarism

What exactly does do? is an academic editing and proofreading service that is there to help you out with all aspects of your studies. Our services include: editing, proofreading, rewriting, formatting, and virtually any other academic help. Our goal is to improve your overall degree result by means of providing qualified, professional writing help.

What makes different?

Firstly and most importantly, we are one of a few editing services to recruit experienced freelance academic writers & editors who are mostly English native speakers from United States, Great Britain, Canada, Australia, and Western Europe. You have a unique opportunity to select a specific writer/editor for any project to ensure that your order is prepared by a person proficient in the field. is a division of GlobalWriters LLC, a UK-registered company (Companies House #: 7106763), which is vital in terms of the security and protection you are entitled to, as a client. Both British and American firms have to strictly follow the consumer protection laws, fair trading directives and sale of goods and services legislations. When your consumer rights are violated, you have a simple legal recourse and can easily reclaim your payment.

How does the process work?

The process is quite simple. You need to contact our Client Support Center via phone (phone number: 1 (844) 882-8808), email (, or Live Chat with your order details and they will then find a writer/editor to help you with your assignment. Alternatively, you can instantly place your order on the website by clicking on the Order Now button and the customer support team will get in touch with you within minutes. Your selected scholar will be given the exact specifications and details of your assignment (the title you have specified when placing your order, academic referencing style, specific sources, structural requirements, etc.) and complete it in the designated time frame. We will then check and proofread the finished paper and email it to you. Your private information will be kept confidential at all times.

Can you find writers/editors/researchers for any subject?

Yes. We have a team of qualified professional freelancers to cover all major subject studies at US and UK universities and schools. By having a large team of editors and researchers we are able to quickly get hold of the most suitable expert for most of orders within an hour or less, while complex or unusual requests may take up to a day.

What if I am not satisfied with the finished product?

If for whatever reason you are not satisfied with the product you receive, you are welcome to request free alterations within 10 days of receiving your order. The revision process is quite simple - we just ask you to message your writer detailing the aspects of your work you would like revised, removed, or addressed. Our client support team will then get back to you to confirm that the writer is working on your requested revision.

Will my paper and personal information remain confidential?

Yes. We do not re-publish your paper or sell it to third party. Your name, phone number, and location will only be known to our customer support department. We will never pass your personal information to your writer/editor, unless you personally ask to do so for the sake of the project. Again, we will never re-sell or re-publish your paper to any third party, since we take your confidentiality very seriously.

What if my paper was delivered late?

By having such a large team of professionals, we boast to have the majority of orders to be delivered prior or according to the set deadline. We might only be late in extreme situations, when a scholar falls ill, gets hospitalized, is involved in a car accident, or is a victim of weather conditions. In this rare case, every client has a right to ask for a partial refund following our Money Back Policy (

Can I talk to my writer?

Sometimes, yes. Just as most of our clients would like to preserve their privacy, most of our writers/editors want to stay confidential and avoid direct communication with their clients. However, all of our freelancers are accepting private messages from clients, so you can always communicate with him/her through the website. In case your project is really tough and you would like to actually talk to the person who is going to write your assignment, you will need to contact our custom support department and notify them about your request. We will find a writer/editor who accepts direct phone calls from clients and arrange everything for you.

How do I know that my writer/editor is actually a good one?

We spend much time picking the best freelance academics to work on your projects. Though we receive hundreds of applications each month, only a few are accepted and allowed to use our system. As soon as your order is assigned to a particular scholar, you can communicate with the person and ask any questions related to your assignment to find out if your editor is really proficient in the field. Sometimes, we can send you the scholar’s credentials to prove that he/she is an academic.

How do I place an order?

Go to our Order page and fill out the order form to provide us with all necessary details and information regarding your order. If you are a new client, you will need to create an account prior to placing your order. Once your fill in the details of your request, the support team members will review your inquiry and contact you for your payment details. Usually, we start looking for a writer/editor to work on your project as soon as we get your payment, however, we can allocate a writer/editor for your assignment prior to receiving the funds.

How do I pay for my order?

Once we have confirmed to take on your order (in case it’s an urgent paper), you have to proceed with your payment before the editor commences working on your assignment. In case your order is not urgent, you do not need to wait for our confirmation since we are pretty sure that we will allocate your project to a particular scholar. You can only pay for your order online:

  • Visit
  • Log in to your account using your personal username and password
  • Locate the Navigation Panel and click on My Orders
  • Open your order and press Buy Now
  • Fill out the payment form and complete your purchase.

Our company offers customers such payment methods that have proved to be both secure and effective in terms of billing data protection and security of funds.

Can I pay with my debit/credit card?

Yes. You can pay with your bank account or credit card.

I am nervous about making an online payment. Is it secure?

Absolutely. Our writing company offers nothing but the most reliable payment solutions that guarantee purchase protection and ensure total security of your financial data.

What if I made a mistake while placing an order?

If you have made a mistake while making an order, please contact our customer support department via phone (1 (844) 882-8808), email (, or Live Chat.

How do I receive my order?

Once your order is ready, we upload it to your personal order page on the website and email it to your specified email address.

How do I know if my writer/editor has any questions regarding my paper?

If your selected scholar sends you a message through the website, you will instantly receive an email notification with a direct link to the note.

Is this service legal?

Yes. is a division of GlobalWriters LLC, registered at Companies House (Companies House #: 7106763). Both British and American firms have to strictly follow the consumer protection laws, fair trading directives and sale of goods and services legislations. When your consumer rights are violated, you have a simple legal recourse and can easily reclaim your payment. Our services conform 100% to all relevant legislation in the UK, and our staff and clients can be assured that in contracting our services they are not in contravention of any UK laws

Is it cheating?

Simply put, no.